NRP Services

All Systems Operational

Uptime over the past 90 days. View historical uptime.
NRP Production Operational
90 days ago
99.96 % uptime
Today
Agreement Change Request Operational
90 days ago
99.98 % uptime
Today
Agreement Validator Operational
90 days ago
99.98 % uptime
Today
Customer Operational
90 days ago
99.97 % uptime
Today
Digital Signing Operational
90 days ago
99.94 % uptime
Today
Document Archive Operational
90 days ago
99.96 % uptime
Today
Encumbrance Ranking Operational
90 days ago
99.98 % uptime
Today
Fee Type Operational
90 days ago
99.98 % uptime
Today
Land Registry Operational
90 days ago
99.98 % uptime
Today
Loan surveillance Operational
90 days ago
99.98 % uptime
Today
Mortgage Calculation Operational
90 days ago
99.94 % uptime
Today
Mortgage Agreement Operational
90 days ago
99.67 % uptime
Today
Mortgage Loan Operational
90 days ago
99.97 % uptime
Today
Mortgage Proposal Operational
90 days ago
99.98 % uptime
Today
Product Catalog Operational
90 days ago
99.98 % uptime
Today
Real Property Operational
90 days ago
99.98 % uptime
Today
X-act Operational
90 days ago
99.98 % uptime
Today
TotalKreditXperten Operational
90 days ago
99.98 % uptime
Today
Credit Score Operational
90 days ago
99.97 % uptime
Today
Self service solutions Operational
90 days ago
99.98 % uptime
Today
Xportalen Operational
90 days ago
99.97 % uptime
Today
ES1 Environment Operational
90 days ago
99.93 % uptime
Today
ES1 - environment smoke test status Operational
90 days ago
99.83 % uptime
Today
ES1 - Mortgage Loan Operational
90 days ago
99.94 % uptime
Today
ES1 - Real Property Operational
90 days ago
99.95 % uptime
Today
ES1 - Customer Operational
90 days ago
99.95 % uptime
Today
ES1 - Product Catalog Operational
90 days ago
99.95 % uptime
Today
ES1 - Fee Type Operational
90 days ago
99.95 % uptime
Today
ES1 - Mortgage Proposal Operational
90 days ago
99.95 % uptime
Today
ES1 - Agreement Change Request Operational
90 days ago
99.95 % uptime
Today
ES1 - Digital Signing Operational
90 days ago
99.95 % uptime
Today
ES1 - Encumbrance Ranking Operational
90 days ago
99.95 % uptime
Today
ES1 - Mortgage Agreement Operational
90 days ago
99.94 % uptime
Today
ES1 - Document Archive Operational
90 days ago
99.84 % uptime
Today
ES1 - Mortgage Calculation Operational
90 days ago
99.93 % uptime
Today
ES1 - Agreement Validator Operational
90 days ago
99.95 % uptime
Today
ES1 - Land Registry Operational
90 days ago
99.95 % uptime
Today
ES1 - Loan Surveillance Operational
90 days ago
99.95 % uptime
Today
Credit Score Operational
90 days ago
99.94 % uptime
Today
ET1 environment Operational
90 days ago
99.93 % uptime
Today
ET 1 environment smoke test status Operational
90 days ago
99.83 % uptime
Today
ET1 - Mortgage Loan Operational
90 days ago
99.95 % uptime
Today
ET1 - Real Property Operational
90 days ago
99.95 % uptime
Today
ET1 - Customer Operational
90 days ago
99.94 % uptime
Today
ET1 - Product Catalog Operational
90 days ago
99.95 % uptime
Today
ET1 - Fee Type Operational
90 days ago
99.95 % uptime
Today
ET1 - Mortgage Proposal Operational
90 days ago
99.95 % uptime
Today
ET1 - Agreement Change Request Operational
90 days ago
99.95 % uptime
Today
ET1 - Digital Signing Operational
90 days ago
99.95 % uptime
Today
ET1 - Encumbrance Ranking Operational
90 days ago
99.92 % uptime
Today
ET1 - Mortgage Agreement Operational
90 days ago
99.93 % uptime
Today
ET1 - Document Archive Operational
90 days ago
99.9 % uptime
Today
ET1 - Mortgage Calculation Operational
90 days ago
99.91 % uptime
Today
ET1 - Mortgage Calculation Operational
90 days ago
99.95 % uptime
Today
ET1 - Agreement Validator Operational
90 days ago
99.95 % uptime
Today
ET1 - Land Registry Operational
90 days ago
99.95 % uptime
Today
ET1 - Loan Surveillance Operational
90 days ago
99.95 % uptime
Today
ET1 - Credit Score Operational
90 days ago
99.95 % uptime
Today
General announcements Operational
Telephony Operational
90 days ago
100.0 % uptime
Today
NRP-Support Telephony Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 14, 2026

No incidents reported today.

Apr 13, 2026
P0: We are experiencing outage
Postmortem - Read details
Apr 13, 20:47 CEST
Resolved - Agreement flow is operational
Apr 13, 16:41 CEST
Monitoring - The bug fix has been deployed and prepayment events are being processed. Once the queue has been handled the agreement flow will pick up the agreements waiting for prepayment created.

Next status: tomorrow at 09:00
Apr 13, 16:07 CEST
Update - We have identified the issue and are currently working on a fix for the bug

No agreements can be processed before the fix han been deployed. All stuck agreements will be handled afterwards.

Next status 16:45
Apr 13, 14:45 CEST
Update - We are still investigation the issue of agreements stuck in creating prepayment.

Next status: 15:00
Apr 13, 13:36 CEST
Investigating - Symptom: We are currently not processing agreements

reference: INC0038166

Technical impact: missing prepayment created events

Business impact: not able to generate agreement

Next status: 13:30
Apr 13, 11:59 CEST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
P0: The new calculated market values are not available.
Resolved - A correction to maintain support for the February market values have been to put in place and calculated market values are available again
Apr 10, 12:03 CEST
Update - We are continuing to investigate this issue.
Apr 10, 10:18 CEST
Investigating - Symptom: The new calculated market values are not available.

reference: INC0037451

Technical impact: Fetch unqualified value return 200 with null value.

Business impact: It is currently not possible to generate offers for pure refinancings without a valid valuation. Furthermore, customers using self-service solutions are unable to calculate the refinancing of their loans.

Information regarding this issue has also been posted on Xperten? Yes

Next status: 11:45
Apr 10, 10:17 CEST
Apr 9, 2026
P0: We are experiencing outage
Resolved - The issue was resolved by lack of response from mainframe. The root cause will be investigated
Apr 9, 15:35 CEST
Monitoring - We are back up and investigating the root cause
Apr 9, 15:05 CEST
Investigating - Symptom: Alerts on errors in multiple NRP services

reference: INC0037240

Technical impact: Not able to create new calculations, creditscores etc.


Business impact: Not able to create new calculations, creditscores etc.


Next status: 15:30
Apr 9, 14:48 CEST
Apr 8, 2026
P0: We are experiencing outage
Resolved - This incident has been resolved.
Apr 8, 14:56 CEST
Monitoring - The NRP process for mortgage is deemed operational, but with occasional longer response times than normal on archiving and signing documents.
Apr 8, 14:10 CEST
Investigating - Symptom: Long response times and alerts Archive errors

reference:

Technical impact: Receiving errors and long response times in NRP integrations towards BEC resulting in reduced quality of Signing and Document Archive service

Business impact: Not able to Sign or generate documents



Next status: 14:30
Apr 8, 13:40 CEST
ES1: Long response times
Resolved - This incident has been resolved.
Apr 8, 14:56 CEST
Identified - The smoke test is still failing.

Next status: 15:15
Apr 8, 14:39 CEST
Investigating - Symptom: Long response times

Reference:

Technical impact: Users may encounter errors or delayed responses when using NRP integrations to BEC. The root cause is high CPU utilization on the mainframe leading to automated capping.

Business impact:

Next status: 14:30
Apr 8, 13:56 CEST
ET1: Long response times
Resolved - This incident has been resolved.
Apr 8, 14:56 CEST
Monitoring - Smoke test for the environment is green again. We will be monitoring the environment.
Apr 8, 14:38 CEST
Investigating - Symptom: Long response times

Reference:

Technical impact: Users may encounter errors or delayed responses when using NRP integrations to BEC. The root cause is high CPU utilization on the mainframe leading to automated capping.

Business impact:

Next status: 14:30
Apr 8, 13:57 CEST
P0: Not possible to enter into a fixed rate agreement.
Resolved - Issue has been resolved. A total of 28 agreements was impacted(NRP). Totalkredit will look into the agreements and verify price on Fixed price funder. More info is relayed on Totalkredit Xperten.
Apr 8, 09:40 CEST
Update - The issue has not been solved yet.

IMPORTANT:
It is important that users refrains from attempts of using fixed rate agreements - neither for disbursement, redemption, nor refinancing.
The prices present are not current nor correct.

Investigation to the missing fixed rate prices are ongoing with external parties

The error affects both NRP and Xportalen.

Next status at 10:00
Apr 8, 08:38 CEST
Update - We are still looking into the issue.

Next status: Tomorrow, 8/4-2026
Apr 7, 15:26 CEST
Update - It is currently not possible to enter into fixed rate agreements - neither for disbursement, redemption, nor refinancing.

The error affects both NRP and Xportalen.

We are currently troubleshooting.
Apr 7, 14:35 CEST
Update - We are continuing to investigate this issue.
Apr 7, 14:34 CEST
Investigating - Symptom: Not possible to enter into a fixed rate agreement.

reference: INC0035697

Technical impact: N/A

Business impact: Not possible to enter into a fixed rate agreement.


Information regarding this issue has also been posted on Xperten? Yes

Next status: 15:15
Apr 7, 14:34 CEST
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
ET1: It is not possible to lookup customers
Resolved - Service has been restarted and the issue has been resolved.
Apr 1, 13:47 CEST
Investigating - Symptom: It is not possible to lookup customers

Reference: INC0034733

Technical impact: Error 500 when looking up customers

Business impact: Not possible to test.

Next status: 07-04-2026, 09:00
The team has acknowledged the issue; however, resources are currently unavailable due to the Spar Nord migration.
Apr 1, 12:59 CEST
Mar 31, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage