P0: Not possible to log on to several Totalkredit-solutions.

Incident Report for NRP

Postmortem

Symptom

Reports from users that they cannot log in on multiple Totalkredit solutions

Impact

All external users of the solutions

Root cause

A deployment of new frontendcode

Resolution

Rollback

Reference: INC0084809

Event started at: 2026.11.11 08:21
Event ended at: 2026.11.11 10:07

Posted Nov 13, 2026 - 10:50 CET

Resolved

Incident was resolved by a rollback of deployment

Posted Nov 11, 2026 - 10:21 CET

Investigating

Symptom: Login failure across multiple Totalkredit solutions (Ejendomsadministration, Kundeadministration, Nødlidende Sager, Erhvervssag, Pengeinstitutadministration, Daglig Opfølgning). Login attempts are unresponsive.
Reference: INC0084809
Technical impact: Authentication requests failing across multiple web applications
Business impact: Administrative and case-management systems inaccessible, delaying workflows.
Next status: 11:00

Posted Nov 11, 2026 - 09:24 CET

This incident affected: NRP Production (X-act).