ET1: Problems when archiving documents

Incident Report for NRP

Postmortem

Symptom

Alerts indicated failures in document archive operations.

Impact

It was not possible to archive documents to the FETA-W archive hosted by BEC.

Root cause

BEC backend returned internal server errors during archive requests.

Resolution

The incident was handled and resolved by BEC

Actions

The issue has been raised with BEC to investigate the increased number of incidents affecting the FETA-W archive.
We have also requested a more proactive operational approach from BEC to help ensure archive stability and availability.

Reference: CS0220139

Event started at: 07:52 02/11/2026
Event ended at: 09:37 02/11/2026

Posted Nov 06, 2026 - 09:49 CET

Resolved

The issue has been resolved, and document archiving is now working as expected.

Posted Nov 02, 2026 - 09:37 CET

Investigating

Symptom: Problems when archiving documents
Reference: CS0220139
Technical impact: Receiving status code: 500 when archiving
Business impact: Documents are not archived
Next status: 09:45

Posted Nov 02, 2026 - 07:53 CET

This incident affected: ET1 environment (ET 1 environment smoke test status, ET1 - Document Archive).