Symptom
FI’s reporting to TK Partnersupport
Impact
Not possible to create offers
Root cause
An undocumented or poorly understood system dependency exists between Xportalen and the specific period assigned to the state tax rate. Modifying this period to match the other tax rates broke this dependency, causing a system failure.
Resolution
The issue was temporarily resolved by rolling back the period change to restore system stability.
Actions
Investigate the underlying code or database logic to identify exactly why Xportalen depends on this unique period configuration for the state tax rate. Once the dependency is understood and safely refactored, align all tax rates to the same period to simplify future maintenance.
Reference: INC0058907
Event started at: 08/07/2026 13:06
Event ended at: 08/07/2026 14:15
Recorded Downtime: 1 hour, 9 minutes