Symptom
Incident report and alerts on failed attempts to generate new real property matches.
Impact
It was not possible generate new real property matches.
This affected creation of calculations and agreements with properties which did not have updated information from the Land Registry
Root cause
After the nightly restart the the real property matcher service was not able to call the land register connector service.
Resolution
The servers containing the connector service was restarted based on work around for this known error.
Actions
Alerts are in place, but symptoms only occur when a client asks for a real property match.
The error is known, but the root cause of why the service looses connection to each other is unknown. The frequency of this know error is approx. once a year
Reference: IM514460
Event started at: 05:00
Event ended at: 11:27
Recorded Downtime: 6 hours and 27 minutes