Symptom:
Failure to create agreements when generating calculations based on fixed-price bonds.
Impact:
Advisors were unable to create agreements tied to the newest fixed-price bond.
Root Cause:
The calculation service was impacted by a change in the number of decimals used for bond prices. This alteration led to a persistence issue, as the database schema was not designed to accommodate the updated format.
Resolution:
A fix was implemented to enable the service to handle the new decimal format. The updated service was successfully deployed.
Actions:
A retrospective and problem management session will be conducted to review the incident. Several internal factors complicated the process for deploying the fix, resulting in unnecessary delays. These contributing factors will be examined to improve the efficiency of future bug resolution and deployment processes.
Reference: IM522806
Event started at: 13:47
Event ended at: 19:29