Symptom
Failing smoketest and reports of issues with lookup of customers
Impact
Several NRP services was affected by a degradation in quality providing inconsistent status responses
Root cause
A server instance was down, resulting in internal server errors and service not found
Resolution
All traffic was redirected to the health servers and the failing server instance was restarted.
Actions
What will be done to prevent the problem in the future?
Reference: INC0013618
Event started at: 08:00
Event ended at: 10:05