Agreement remains in state ACCEPTED and no documents was created and sent to DCs / FIs.
Agreements with prepayments was stuck in a state before documents generated. 11 agreements with signing same day had a impact if not possible to deliver documents before signing deadline.
Remaining customers could end up receiving their documents later than expected. Eg. FI Advisors may need to sent the documents next day.
On Saturday due to quaterly termin, a significant amount of prepayment events was build up. Due to the design of the service rs-rp-prepayment-activitity-service, it it could not process these events 80.000+ in total, in the same batch. This resulted in contiously rolling back the transaction. Because of this no prepayments events was exposed to “Agreement” leading to documents not generated.
Development team issued a hotfix, changing the flow to process 1 event in one database transaction, and not all events in 1 transaction which fixed the problem. This fix considered a permanent fix.
We suspect the issue appeared because of a unusual higher amount of transaction from Saturday.
Reference: INC0038166
Event started at: 2026-04-11 01:00 ( Totalkredit was notified around 11:45 o’clock).
Event ended at: 2026-04-13 16:15