Symptom
The smoketest failed during the risk assessment step.
Impact
External users and integrated systems were unable to create new loans, as the customer risk assessment service could not fetch required information.
Root Cause
The database supporting the customer risk assessment service was shut down to perform a scheduled dataload in support of the Sparnord Nykredit migration.
Resolution
Normal operation resumed once the dataload completion allowed the database to restart, restoring the risk assessment service.
Actions
The team responsible for the dataload has been informed of the business impact caused by shutting down the database during business hours. They have been reminded of the need to provide adequate advance notice for such activities.
Reference: INC0031141
Event start: 08:58
Event end: 11:12