ES1: Long response times

Incident Report for NRP

Resolved

This incident has been resolved.

Posted Apr 08, 2026 - 14:56 CEST

Identified

The smoke test is still failing.

Next status: 15:15

Posted Apr 08, 2026 - 14:39 CEST

Investigating

Symptom: Long response times

Reference:

Technical impact: Users may encounter errors or delayed responses when using NRP integrations to BEC. The root cause is high CPU utilization on the mainframe leading to automated capping.

Business impact:

Next status: 14:30

Posted Apr 08, 2026 - 13:56 CEST

This incident affected: ES1 Environment (ES1 - environment smoke test status).